Establishing a multichannel contact center in-house is expensive. It requires investment in facilities,equipment,technology and human resources. We help you reduce your cost and improve your client satisfaction and give you the time back so that you can focus on your core business.
We are able to spread facility,equipment and training costs across many clients, so you benefit by paying only for services needed on a transactional or per-hour basis.
We can plan for call volume peaks and valleys, scheduling staff so thatr they work more efficiently, reducing cost-per-call. We can ramp up quickluy for seasonal activity or major campaigns.
Our executives and managers have specialized understanding of call center services for multiple industry and we will provide valuable insights and proven strategies to optimize your business.
Our agents are trained to handle variety of clients' process and that's why they can quickly adapt to different scenarios and present themselves as expert "call managers" of your brand.
We compete to attract the best managers and staff with years of experience in call center operations. We retain specialists by workforce planning, quality assurance, technology and training.
Our business model is based on cost per transaction.To help assure profitability, we have invested in tools to precisely measure per-call costs.
We understand the importance of capturing and analyzing call information to gain insights to improve clienmts' process. We spread the cost of technologies across multiple clients so you have to pay less.
Answer time and first-call resolutio are highest priorities and critical measures of call quality for us.We have monitoring tools and performance assessment and improvement plans in place to ensure SLA are met.
We are available to pick up a phone,send an email or start a web chat session and respond to live customer at any time of day and any day of week. We offer our services at a much lower cost and greater quality.