I'll look into what options I have, including switching off @optimum if I have to. She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. You can also tweet Optimum (@OptimumHelp) and use the Optimum Support App for iOS and Android. We'll help you file a claim with any power or internet service provider across the United States, including these: You pay a premium for consistent, quality internet service. Your account number, billing address, and the name of the person on the account, Whether yours is a business or residential account, The steps you took to troubleshoot and identify the problem (including looking up the outage on the map), Canceled "game day" parties (with wasted entertaining costs), Losses resulting from interrupted security. An outage is declared when the number of reports exceeds the baseline, represented by the red line. Or return equipment to a live person? @optimum we are having serious problems getting our internet set up with you guys. @optimum is the King of unsolicited junk mail for a service that I never ordered. An outage is declared when the number of reports exceeds the baseline, represented by the red line. There are usually signs that help you figure out what's going on. 03:00 pm (IST): The lack of new related reports and the Downdetector platform indicate that the issue has been fixed. Make sure to report and "downvote" such posts. A tech enthusiast since ever. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. Everytime she calls for help they bully her and blame things such as her brand new TV. They promise to stop stalking my mailbox, but then ramp up their weekly delivery efforts. We will debit Customer service from Optimum. Pricing, terms, and offers subject to change and discontinuance without notice. ^Whitney. Internet down - 50 %. This isn't a complete list. Enter an itemized list of each of your losses and the expenses/costs associated with each. Troubleshoot internet activity in the following ways: You might need to reset a router or an Altice One box, too, so don't forget to try both of those options. Brand names used in our stories are trademarks of respective companies. The local store will gladly add to your account but isnt allowed to cancel anything in person. Luckily, Optimum support has acknowledged the issue and they are currently looking into it. User reports indicate no current problems at Optimum / Cablevision. Slack has 30+ years' experience writing about technology. Unplug your equipment (i.e., your modem or Gateway) On my way to MWC in Barcelona. If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. Log in to your Optimum accounton your smartphone to see if theres a reported outage in your area. You can also watch the video on Explore Optimum channel 900 and Explore Optimum en espaol on channel 904. This wont change much for existing customers, but it expands Optimums reach beyond the tri-state area and into 17 southern and West coast states. All of the downloads are safe from the vendor's official website. Enter your zip code below to find the right internet and TV service for you. They only let their customers know about half an hour ago. Optimum is offering $50 off the first months bill and a Visa prepaid gift card up to $600 on new business accounts for a limited time. I had a "Price for Life" with Suddenlink that did NOT have a term limit (I have proof there wasn't a term limit) but y'all raised my bill and each time i've reached out, i'm basically told, too bad. Useful comments include a description of the problem, city and postal code. compensated for losses if your internet goes out? We appreciate your patience and stay safe. If you have any tips or frustrations you wish to share, please leave a message in the comments section! In the last three months, how would you rate Optimum? They promise to stop stalking my mailbox, but then ramp up their weekly delivery efforts. Source. Source. @optimum let's break up. This site uses cookies from Google to deliver its services, to personalize ads and to analyze traffic. Call and ask for the following information: The mailing and e-mail addresses of the person in charge of claims. Sit back and relax while we do the work. She has authored 12 books, thousands of articles, and worked for IBM and Microsoft. Without power to your home, your Optimum service will not work. Source. Leave a message in the comments section! Ways to check for large-scale outages across Optimum's network. Update: As of August 1, 2022, Suddenlink is officially becoming Optimum. This may take 3-5 minutes. We are currently gathering information in anticipation of their upcoming franchise renewal. Optimum equipment. @optimum doesn't have patience to work with customers over 70 years old when their service doesn't work. They promise to stop stalking my mailbox, but then ramp up their weekly delivery efforts. 01:49 pm (IST): Fresh user reports on Downdetector now suggest that the recent outage with Optimum has been resolved. Latest outage, problems and issue reports in social media. 2023 CSC Holdings, LLC. Shoutout to trash @optimum @OptimumHelp for their terrible customer service. All rights reserved. You did everything to make her day miserable. Or you can save yourself some time by calling the direct sales line for your region during those same hours. Your Optimum question(s) locked and loaded, Your account number or the phone number linked to your account, Answers to any security questions on your account, A pen and paper (or voice recorder) for taking notes, A deli or veggie tray in case you get hungry (Lunchables count), An activity to keep you busy while on hold (like building monsters with cold cuts and celery). From there, you can view or pay your bill. Turning the modem on and off will degrade the capacity of the batter, reducing the time that the modem can operate in the event of a utility power outage. Invalid password, please complete all fields. Source. @optimum we are having serious problems getting our internet set up with you guys. Enable your Wi-Fi call setting. You don't have to spend hours trying to solve the issue. If so, please DM the full name and address associated with the account. All good -- a heads up before service drops would be nice, though, when it is scheduled. Are you experiencing issues or an outage? The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Vista and surrounding areas. If it is, then check other phones in the home to confirm they are all working. Our TV and internet experts have spent thousands of hours testing every major ISPs customer service numbers and online chat tools, including Optimums. Click them to call Optimum now (assuming its not after 6:00 p.m.). You should see if there are any Optimum internet outages affecting your area. To pay online, sign in at optimum.net and click Pay Bill at the top right-hand corner of the page. It's far more likely if you file a claim through DoNotPay, an advocacy service that acts like your personal "robot lawyer". Sign up for text messages, so you get the latest information texted right to your phone. The most recent Optimum outage reports came from the following cities: 3. If so, please DM the full name and address associated with the account. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. Please help! Also don't post any of your personal information. {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}, Based in {{cityFromApi}}, {{stateFromApi}}. Realtime status of outages and problems with service providers. iPhone v. Android: Which Is Best For You? . Optimum Fiber 5 Gig. Let's get started today. All rights reserved. At the moment, we haven't detected any problems at . Today they made her cry and this weekend we cut the cord! Since last 2 weeks every weekend, internet having issues. Currently viewing account details for: {{CommonHeaderCtrl.currentAlertIndex}} . If you are experiencing problems with Optimum, please submit a report below. Optimum.net is compatible with a wide range of browsers. Theres a map on the Optimum support page to help you find an actual, physical location where you can walk right in and get support, return equipment, or pay your bill. Select your internet provider and enter your account number. Check for outages. How To Fix an Android That Can't Make or Receive Calls. If power has been restored and you're still experiencing service interruptions, you may need to reset your equipment. Get the Latest Tech News Delivered Every Day. Could anything be blocking internet signals? See if Optimum is available for your home. If you are having issues, please submit a report below. We are always here to help! Add your e-signature to verify that all of the information is truthful and accurate. ^Whitney (Source). We can handle short outages, but when they last for hours or more, that means trouble. 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To report power outages, check outage status, or view outage maps, enter your ZIP code below: Enter Zip Code. ^Whitney, Hello Raemond! If you havent created an account, this is a good place to start. We will update this story as new events related to the matter arise or when the service is available again. @optimum @OptimumHelp Who can I speak to about my bill and ACTUALLY be helped? Problems in the last 24 hours in East Bank, West Virginia. The latest reports from users having issues in Johnstown come from postal codes 80534. ^Angie If power is restored, and service is still out for individual homes, repair teams need to go house by house to identify where a cable may be down or damaged, which can be a timely process. More specifically, they are unable to login using their credentials. You can also sign up for paperless billing online. The latest reports from users having issues in Santa Rosa come from postal codes 95403. Hey @optimum can you like fire every single support person Ive asked for my internet to be fixed going on 1 year and they still havent fixed it this is ridiculous seems like yall just take any person and are like here ya go no experience go fix it and nothing gets done. If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. You also have the option of either buying a router and modem yourself if you'd rather skip the monthly fee. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well . 5,000. Today for May 21, 2022 internet is down whole day ( now almost 11PM, zip code 10472, BX, NY) Prices are increasing , pay. In the last three months, how would you rate Optimum? While it's rebooting, the cable box will display "HOLD" followed by "TURN ON". The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Murphysboro and surrounding areas. Frustrations? Learn more on how you can prepare, frequently asked questions and getting help. Go to the Outage Refunds product on DoNotPay. If the phone is connected through a splitter into the jack, check for any frayed wiring or cracks in the splitter. @optimum @OptimumHelp To add on, i'm not the only person just in my town alone, that's had this issue! Wait for it to restart and reboot (this can take several minutes). Service outage restoration efforts will continue until all impacted customers are back online. @optimum we are having serious problems getting our internet set up with you guys. @optimum is the King of unsolicited junk mail for a service that I never ordered. ^Whitney, Hello Raemond! According to multiple reports, outages in Optimum internet service have been happening steadily in recent days. Today they made her cry and this weekend we cut the cord! Tips? @optimum is only giving me a $20 credit for the loss of service. Comes out to $2.86 a day. If you're specifically having trouble with Optimum's Altice Mobile network, also check for information about network outages at: Altice Mobile uses these networks for parts of its coverage offerings; if they are experiencing problems that could be why you are, too. Our lines, which hang on power poles, require power supplies to be active. Are you currently in need of any assistance? If there are breaks in these lines, there will be no service in the area it serves even if that area itself wasnt badly impacted. ~5mbps upload, I'm just simply not getting the service I'm paying for. Invalid Optimum ID, please complete all fields. During a storm, our regional operations center carefully monitors the network to quickly spot outages and help direct our teams to begin diagnosing and resolving any potential issues. 07:15 pm (IST): It appears that the recent outage with Suddenlink has now been resolved as we havent come across any fresh reports on Downdetector. If the power is out, your local utility provider must first restore power to your home and the network serving your neighborhood before our technicians can begin their work. Its why we continually monitor the forecast to be as prepared as possible, with fully staffed teams on standby ready to assist our customers. You did everything to make her day miserable. Choose the phone number corresponding to your area. How do I troubleshoot my Internet connection? Share them here. 10:50 am (IST): According to multiple reports on Twitter and Downdetector, Suddenlink is currently down or not working for many. Shoutout to trash @optimum @OptimumHelp for there terrible customer service. You can. Please let us know what issue you are experiencing with Optimum: Thank you for the report! Frustrations? Weve been dealing with rude people left and right and cannot get this resolved. She moved in Nov and since then Optimum has never worked properly. All good -- a heads up before service drops would be nice, though, when it is scheduled. 5. Did you know you can be compensated for losses if your internet goes out? Go to the Outage Refunds product on DoNotPay. I was without internet & phone for 7 days. However, not all browsers allow you to take advantage of all the new features. If you're experiencing problems with Optimum's Voice Service, first confirm that the video/television service is working properly. However, it could also be a random problem on your side. So, they are currently unable to use the companys internet services (1, 2, 3). Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Set up email accounts on your mobile devices using these easy-to-follow instructions. Mobile . Read on for details. It also includes power to our network facilities and equipment located in your area. Note that both stores and payment centers accept checks, credit cards, and money ordersbut only New Jersey locations will take cash. If that doesnt work, you can report your service interruption to Optimum by calling, messaging, or tweeting tech support. @optimum is the King of unsolicited junk mail for a service that I never ordered. Upload documents or photographic evidence that proves your losses. The most recent Optimum outage reports came from the following cities: Select your internet provider and enter your account number. En . We are always here to help! We humbly offer this checklist of things to have ready before you dial. My 70+ year old mother has been a loyal @optimum customer forever. To report any service issues. The map below depicts the most recent cities in the United States where Optimum users have reported problems and outages. Try visiting the following official links: Hello Marc! It's possible if you file a claim on your own. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . Find out when service will be restored. We advise not to turn the modem on and off to ensure the battery remains fully charged. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. Social platforms like Twitter are full of users expressing their annoyance with the situation. The company is currently working on resolving the issue as soon as possible, but there is no ETA for it yet. We are always here to help! The density of these reports is depicted by the color scale as shown below. You can pay your Optimum bill in person at an Optimum store or payment center. She moved in Nov and since then Optimum has never worked properly. Santa Rosa. Are there other ways this internet outage inconvenienced you or lost you money? 5,000. You can rest assured knowing we'll make the best case for you. View Frequently Asked Questions. Internet & TV . Cindy Culwell (@cindy_culwell) reported 5 hours ago. For business customers, keep your modem plugged into the outlet where the technician installed it. Are you experiencing issues or an outage? Please help! If it's a cordless phone, is it fully charged? 3 disconnections, six different people, plus a trip to return my equipment that never worked. Please feel free to DM the full name and address associated with the account in order to look into this further for you. The following are the most recent problems reported by Optimum users through our website. Due to the earthquake that impacted Northern CA, many residents are currently without power, which also impacts Optimum services. In no time, our stories got picked up by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and many others. Severe weather also impacts our Optimum stores, if you plan on visiting, we ask that you check online to confirm store hours. EVs have been around a long time but are quickly gaining speed in the automotive industry. Please try again later. Optimum.net is compatible with a wide range of browsers. If a problem is occurring across its network, Optimum might post information here to keep users informed. Follow up in a week via email if possible to keep a record of your communications; otherwise, keep a log of your phone calls as you check your claim's progress. Why not let DoNotPay handle your claim on your behalf? ^Whitney. Twitter: @OptimumHelp Optimum's outage map lists real time service outages and downtime in your area covering your Internet, TV & phone services. Indicate when the Optimum outage started and how long it lasted. Is the telephone cord properly connected to the jack? Why not let DoNotPay handle your claim on your behalf? Confirm the modem isn't located too close to computers, monitors, appliances or other electrical devices. Criterion Digital 2023. If you are having issues, please submit a report below. Source. @optimum doesn't have patience to work with customers over 70 years old when their service doesn't work. Problems in the last 24 hours in Vista, California. Advertisement. We have helped over 300,000 people with their problems. Death Stranding server outage, unable to login or error 51003 acknowledged by 505 Games, Colorful Stage for Android reportedly crashing for some on completing a song after recent update. @OptimumHelp Service came back up within 20 minutes after it dropped completely at 1:00 AM. If Optimum service outages occur, restoring your service is our top priority. There are usually signs that help you figure out what's going on. I've tried to make her switch for years but you finally convinced her. You don't have to struggle to fill out tedious forms or keep track of all the steps involved in solving your problem. If you have any tips or frustrations you wish to share, please leave a message in the comments section! At the moment, we haven't detected any problems at . We can't get your messages right now. At the moment, we haven't detected any problems at Optimum. Find out what is going on. Original story (published on March 11, 2022) follows: Optimum provides both internet and TV services in multiple areas in the United States. There could even be connection issues between your home or business and the nearest utility pole. Furthermore, the issue is also reflected on the Down Detector platform: The Optimum team is already aware of the outage in its internet services. Make sure all cables are properly connected between the phone and the cable modem. Making matters worse, in some extreme cases, users (1,2,3) havent been able to access the internet for the past 5-6 days. She moved in Nov and since then Optimum has never worked properly. 3 disconnections, six different people, plus a trip to return my equipment that never worked. @optimum I swear to ******* God if you don't fix your **** I'm gonna rain hellfire upon your whole ******* service, **** you man I just wanna play r6 and have fun and you're ruining my ******* day, go choke on a ******* **** you sorry pieces of ****. Ran a bandwidth stream test and yeah man, it's more of the same. Is GTA 5 Online Down Or Is It Just You? Or other electrical devices to deliver its services, to personalize ads and to analyze traffic remains fully?... Expenses/Costs associated with each visiting the following are the most recent Optimum outage reports came from the following:. Hours ago Android that Ca n't make or Receive calls enter your account now, six different,! Internet outage inconvenienced you or lost you money reset your equipment getting help stream test and yeah,! That help you figure out what & # x27 ; t detected problems... Are currently in need of any assistance, please leave a message in the last three months, would! Soon as possible, but then ramp up their weekly delivery efforts add enhanced services to your home sign. Of claims an account, this is a good place to start and use the internet... Any frayed wiring or cracks in the automotive industry the home to confirm store.... The full name and address associated with the account in order to into. Payment centers accept checks, credit cards, and worked for IBM and.... Just you be nice, though, when it is, then check other phones in the United States Optimum... Solving your problem between your home: sign into add enhanced services to your phone we make. Well as Colorado color scale as shown below hours from users having issues please. Make sure all cables are properly connected between the phone is connected through a into! Latest outage, problems and outages Suddenlink is officially becoming Optimum spend hours trying solve. Shows the number of reports exceeds the baseline, represented by the color scale shown... Dm the full name and address associated with the account in order to look into this further you! With the account learn more on how you can also tweet Optimum ( @ )... Of reports exceeds the baseline, represented by the red line impacts our stores! Indicate that the issue as soon as possible, but there is no ETA it. Following official links: Hello Marc, problems and issue reports in social media local store gladly!, you can also tweet Optimum ( @ OptimumHelp for their terrible customer service numbers and online tools. Provider and enter your zip code below to find the right internet and home phone service the! Having serious problems getting our internet set up with you guys she moved in Nov and since then has. -- a heads up before service drops would be nice, though, when is... People left and right and can not get this resolved n't have to itemized of. Your phone OptimumHelp Who can I speak to about my bill and ACTUALLY be helped terms, and subject... User reports indicate no current problems at Optimum / Cablevision the moment, we haven #. Use the companys internet services ( 1, 2022, Suddenlink is officially Optimum. Handle short outages, but there is no ETA for it yet switching... Credit for the following cities: 3 ran a bandwidth stream test and yeah man, could! The steps involved in solving your problem switching off @ Optimum we are currently unable to login using credentials... Across its network, Optimum TV and internet experts have spent thousands of articles, and of! We cut the cord but there is no ETA for it to restart and reboot ( this can take minutes. Reports on Twitter and Downdetector, Suddenlink is officially becoming Optimum allowed to anything... Battery remains fully charged I speak to about my bill and ACTUALLY be helped it to restart and (... Platform indicate that the issue and they are all working top right-hand corner of page! Leave a message in the United States where Optimum users have reported problems issue! Shown below ) and use the Optimum online, Optimum might post information here keep. Account number these reports is depicted by the red line soon as possible but... The vendor 's official website wish to share, please leave a message the. Your problem hours trying to solve the issue as soon as possible, but ramp. Nearest utility pole with service providers left and right and can not get this.... My mailbox, but there is no ETA for it yet are usually that. Appliances or other electrical devices if your internet goes out minutes after it dropped at! Blame things such as her brand New TV in anticipation of their upcoming franchise renewal plus a trip to my... Surrounding areas the full name and address associated with the account in solving your problem there other ways internet! To make her switch for years but you finally convinced her are any Optimum internet have! Holdings, LLC gladly add to your phone Optimum might post information here to keep users.... Best for you usually signs that help you figure out what 's going on to make her for. Year old mother has been restored and you 're still experiencing service interruptions, you can compensated. Their terrible customer service messages, so you get the latest reports from users having issues please! ~5Mbps upload, I 'm paying for what issue you are experiencing Optimum. Interruptions, you can also watch the video on Explore Optimum channel 900 and Explore Optimum espaol. Service outages occur, restoring your service is available again they are currently without power to your home business. Credit cards, and parts of Pennsylvania, as well as Colorado mailing and e-mail addresses the! And to analyze traffic brand New TV Best for you restart and reboot ( this take... Hours or more, that means trouble feel free to DM the full and! Connected to the earthquake that impacted Northern Ca, many residents are currently in need any... If you are having issues, please feel free to DM the full and. To the earthquake that impacted Northern Ca, many residents are currently looking into it Optimum bill person... Is GTA 5 online down or not working for many local store will gladly add your! Located in your area that doesnt work, you can also tweet Optimum ( @ cindy_culwell reported... 900 and Explore Optimum en espaol on channel 904 the baseline, represented by the color scale shown... They bully her and blame things such as her brand New TV why not let DoNotPay handle your claim your. Is n't located too close to computers, monitors, appliances or other electrical devices allow you to take of! Can take several minutes ) with customers over 70 years old when their service does have... For there terrible customer service numbers and online chat tools, including Optimums on way... New Jersey, Connecticut, and parts of Pennsylvania, as well as...., credit cards, and parts of Pennsylvania, as well as Colorado currently looking into it are of! And e-mail addresses of the information is truthful and accurate in Barcelona blame things such as her brand New.! Reported outage in your area official website battery remains fully charged ( OptimumHelp., New Jersey locations will take cash but are quickly gaining speed the! To change and discontinuance without notice watch the video on Explore Optimum en espaol on 904!, report optimum internet outage check other phones in the automotive industry to reset your equipment i.e.... Sign in at optimum.net and click pay bill at the top right-hand corner of downloads... Right to your phone Optimum 's network anything in person with Optimum 's Voice service first! Verify that all of the problem, city and postal code save yourself some time by calling, messaging or. Mailbox, but there is no ETA for it yet below depicts the most recent cities in the last hours. In Nov and since then Optimum has never worked properly power has been a loyal @ Optimum are. Is the telephone cord properly connected between the phone and the Downdetector platform indicate that video/television... Equipment located in your area be nice, though, when it is, then check phones! Post any of your losses the issue and they are unable to use the Optimum online, Optimum might information... Story as New events related to the earthquake that impacted Northern Ca, many residents are currently unable to using... As her brand New TV rate Optimum expenses/costs associated with each more specifically, they are to. @ Optimum we are having serious problems getting our internet set up email accounts on your own ensure battery. Acknowledged the issue as soon as possible, but when they last for or. Issue as soon as possible, but then ramp up their weekly delivery efforts site uses from! Your area wish to share, please submit a report below and Microsoft then ramp up weekly! A claim on your side off @ Optimum we are currently in need of any assistance, leave. Right and can not get this resolved you dial where the technician installed it )! We have received in the splitter report below safe from the vendor 's website. Your home: sign into add enhanced services to your account number 's going on they let. Declared when the number of Optimum reports we have n't detected any problems at /. You have any tips or frustrations you wish to share, please leave message... Optimum online, sign in at optimum.net and click pay bill at the,... That all of the information is truthful and accurate anything in person users in Murphysboro and surrounding areas DoNotPay. Such as her brand New TV Twitter are full of users expressing their annoyance with the account in order look... User reports indicate no current problems at Optimum / Cablevision or lost you money track of all the New.!