29 customer service phrases. Please contact us at info@rentola.ie so our customer service can assist you in the matter. Three months ago I deleted my account of rentola.Since then I still had to pay the subscription that I asked to cancel so many times since september.I tried to contact with the company so many times and I have an answer in a long time waiting and still didn't give me a solution.Apart from the bad action taken from the company I want to add the good treat that I received at the end from Mary, she gave me the solution I was looking for. We are a rental home search engine. Rentola is entitled to remove content from its portal without notice if we deem it necessary to terminate, infringe, and care for any third party, or to comply with any law whatsoever. Avoid. Do you agree with Rentola.com - Making property search smarter's 4-star rating? any help, feel free to get in touch with our customer service. Attendiamo con ansia la vostra collaborazione. in order to display a list of homes fitting accurately with your research criteria. When you will have found the rental you were dreaming of, you will be able to get in touch with the landlord in order to set up a visit, and then get the keys to your new home. Why can't I unsubscribe? Hi,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regards Rentola.ie, They were so helpful with problems with the payment. Are you looking for your new rental property? Most customer service phrases have the goal of making the customer feel understood. You can unsubscribe at any time. While the change is subtle, the effects are drastic. Filter your search by city, rent, home type etc. Here are 12 real-life examples of good customer service you can try today. She just made my week less stressful. Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible. Rentola.ie - Making property search smarter. Then contact our customer support at e-mail [email protected] E-mails are answered week days between 10.00 - 16.00. The customer service department were very helpful and professional. I subscribed to this looking for an apartment and I payed 1 for the 7 days and unsubscribed as it was not useful to me at all. Create a free Search Agent and receive immediately an e-mail when new listings which match your search gets published. Customers value prompt responses to their needs, particularly when it is a time-sensitive matter. By unsubscribing from Rentola, you disclaim the possibilities of accessing our housing advertisements and the landlords' contact information. How can we help you today? Your payments are non-refundable, and you are responsible for paying if initial payment is declined. Find out how we combat fake reviews. Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible. How can we help you today? Hello,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regards Rentola.ie, I signed up for a 7-day trial, but cancelled it after 3 days. Good customer service examples. We are a rental home search engine. Hi Naomi,Thank you for your review!We are glad to hear that you got the help you were looking for. Responding quickly: A customer will appreciate fast response times when they want to ask a question or highlight a problem. The most popular cities on Rentola. Find out how we combat fake reviews. Were sorry you arent satisfied with our service. You understand that the agreement is not subject to exclusive jurisdiction in the local courts. According to Forrester (this link resides outside of ibm.com), customer service is the most impactful driver category for the overall customer experience in B2B companies, eclipsing categories like products and prices. Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. Rentola is one of the smartest housing portals in the market. Hi Naomi, Thank you for your review! Now I am changing my rating to 4 stars, because Renver from Rentola Customer Service picked up my case, acknowledged my issues and proposed to drop the unjustly made payment requests. Your subscription with Rentola costs 1 for the first 7 days. By entering your specifications for the desired rental home, you will receive an email every time a home is created at Rentola. Were sorry you arent satisfied with our service. 1. Popular searches. Check out what 295 people have written so far, and share your own experience. What Is A Bachelor Apartment: Everything You Need To Know, How To Fill Out A Rental Application Form, Credit Checks For Renters: Everything You Need To Know, Copyright 2023 Rentola.ca, part of RENTOLA ABROAD APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137891 | VAT: DK43137891 |, Help: Get answers for your questions here. There could be multiple reasons as to why you're having trouble cancelling your subscription. How can we help you today? Always welcome customers with a smile and a respectful demeanour. We guide you before, during and after your relocation. The communications with costumer service wasn't being effective due to the automatic responder but once Nina took my problem she resolved it in no time. When was the last time you provided good customer service? How to move out as easily as possible (3 quick tips), Copyright 2023 Rentola.fr, part of RENTOLA FRANCE APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137840 | VAT: DK43137840 |, Help: Get answers for your questions here. Rightful owners of copyrights, trademarks or other immaterial property rights may report advertised content that infringes their rights and request that this content be removed. Are you looking for your new rental property? Thank you for your review. Date of experience: August 07, 2022. 11,530 available rentals. Have a great day!Best regards Rentola. Have emailed multiple times but have gotten no reply. With an account at Rentola, you will have access to over 5,508 vacant rental apartments all over the country, as well as contact information for all landlords. Finally Nina helped me, Hello Fatima, Thank you for taking the time to write us your feedback. At Rentola, we facilitate the contact between tenants and landlords, making it easy to find each other. Keep an eye out for customers who aren't having the best day - As long as they're not being rude or obnoxious, find a way to cheer them up.. 6. subscription fees. For tenants For landlords Payment Account Subscription SearchAgent Contact customer service We're here to help you! Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. How to move out as easily as possible (3 quick tips), Copyright 2023 Rentola.ie, part of RENTOLA IRELAND APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137832 | VAT: DK43137832 |, Help: Get answers for your questions here. Our vision is to help simplify the process for landlords and tenants to connect - aiding in kick starting and guiding the first phase of the rental experience. 492,834 available rentals. Sep. 27, 2022. Create a free listing and get contacted by interested tenants within 24 hours. Don't miss out, add your house, apartment or room today. Customer service is the direct one-on-one interaction between a consumer making a purchase and a representative of the company that is selling it. When you will have found the rental you were dreaming of, you will be able to get in touch with the landlord in order to set up a visit, and then get the keys to your new home. While the best way to deal with out-of-stocks is to avoid them altogether, you can turn an unpleasant stockout situation into a positive one with the right customer service. We do the work for you - while you can relax. You can also use our smart filtering options to find your new dream home. We are a rental home search engine. "Customer service is just a day-in, day-out, ongoing, never-ending, unremitting, persevering, compassionate type of activity." - Leon Gorman "The best form of customer service is self service. It was resolved quickly and smoothly So greatful! Create a free listing and get contacted by interested tenants within 24 hours. At Rentola, we facilitate the contact between tenants and landlords, making it easy to find each other. Greet the customer warmly. Date of experience: 19 January 2023. Boycott absolutely rentola.ie be careful They debit your account without any service , help use instead rent.ie let.ie daft.ie never never rentola. Anyone can write a Trustpilot review. Hi Stephanie,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regardsDavidRentola.com. They voided the automatic subscription bill (39) from the delayed cancellation. Click on the video to see how to create your account. Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible. 20 then to just go VIEW a house. By purchasing Rentolas services, you have a 14-day right of cancellation if the purchased product is not used. Updated. I contacted the support and they say that they are just following policies of the company even when I showed the emails and confirmations I got from them. Set up a FREE Search Agent on Rentola and receive an instant email when new rental properties are added that match your needs. 1 Dec 2022. Rentola.com - Making property search smarter, Read 1 more review about Rentola.com - Making property search smarter. Are you looking for your new rental property? Rentola.ie. Rentola does not review the content you create to ensure that it does not infringe on the rights of third parties or its legality. Were sorry you arent satisfied with our service. SCAM SCAM SCAM!! Renver was great and got back to me super fast regarding my question. By doing this, Rentola hopes that every customer can have a . Eve Lynn. They are not making pictures as mandatory on the website but then reject approval saying there are no pictures. We are glad to hear that you are satisfied with the service that Adis has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.ie, Yoi have been trying to take 39 from my account despite me canceling my subscription?This is numerous attempt on my account, thankfully, no money in the account.Please desist from trying to debit meI'm done with you scammers, Hello Abiodun, Thank you for taking the time to write us your feedback. Anyone can write a Trustpilot review. Find rental - free. Great customer support. Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. If you wish to contact a tenant or our support we guarantee an immediate response. Related: Guide To Customer Service. If you have any questions, our customer service team will be more than happy to assist, always striving to answer your enquiry within 24 hours during the business week. Best, DavidRentola.com. Being courteous and amicable is one of the most essential rules underlying good customer service. . You have a trial period of 7 days and your subscription is valid from the time you register and receive the email with your user and password information. Aug 18, 2022. You agree not to copy, modify or distribute our website or its content, copyrights or trademarks. At Rentola, we facilitate the contact between tenants and landlords, making it easy to find each other. We do the work for you - while you can relax. Rentola.com.au. Popular searches . Customer service affects your brand image and loyalty potential. Moving out for the first time? If you ask me. Then contact our customer support at e-mail [emailprotected] E-mails are answered week days between 10.00 - 16.00. Then you've come to the right place! Hereafter you will be presented with a wealth of options that you can read more about and see pictures. Cancelled my subscription after being charged 1 just to acquire details to a non existent landlord, then got charged 39 TWICE in one month even though my subscription was cancelled 3 weeks ago. Almost three in five consumers believe that great customer service is a core driver of brand loyalty. Hi Jenina,Thank you very much for your review. Were sorry you arent satisfied with our service. Happened to me just like many others here. Nothing in these terms restricts your rights to use the content, including data, text and images that you create on Rentola's service. Your feedback means a lot to us. Swift: NDEADKKK. Revenue increases with good customer service 2. Copyright 2023 Rentola.co.uk, part of RENTOLA UK APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137816 | VAT: DK43137816 |. Besides having a lot of offers, when I had a problem with the site, they were quick to help, answering in less than a day. Answering both general/specific customer questions about the company's products . Resolve tickets more than three times faster. We are glad to hear that you are satisfied with the service that Dave has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com. Add a personal touch Your advantage as a local retail business is that you can offer a level of personalized service that ecommerce giants like Amazon can't. Customer service is an opportunity to add a human touch to your business. We are glad to hear that you are satisfied with the service that Nina has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com. We'll let Naomi know about your message and she definitely is an asset to our team. The customer service job Ranging from frontline agents and tech support reps to those in managerial customer service positions. Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We guide you before, during and after your relocation. Hi ,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regards. For tenants For landlords Payment Account Subscription SearchAgent Contact customer service We're here to help you! Create a free listing and get contacted by interested tenants within 24 hours. Rentola is a recommendable site for rental searches to those in need. They are trying to charging me for a monthly subscription that I never agreed. Zappos built a billion dollar empire on ways to deliver excellent customer service.. Date of experience: October 18 . Search. Hi,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regardsDavidRentola.com, The way Nina responded and the message was really clear and explained. We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. At its core, quality customer service is about . Please note that you will receive an email with confirmation - this is your proof of your cancellation. Your questions, suggestions, concerns, and feedback all contribute towards helping us make RentMoola the best experience for you. I email the support mail informing that I could not unsubscribe the premium subscription it kept saying "fail" and so they charged me already 2 months (80 euros) and I did not even use the website. Filter your search by city, rent, home type etc. . You should keep this in mind! You can cancel your subscription at any time through your profile page, until the end of the current subscription period. any help, feel free to get in touch with our customer service. Your feedback means a lot to us. Kind regards, David Rentola. Overall superb experience. I had a problem with subscription and a mishap in payment, and your member of staff, Nina, solved it amicably in an extremely professional manner. Very deceiving.but the person that got in touch with me was very helpful and sorted it out.Thanks for that. Filter your search by city, rent, home type etc. Spread viruses or use other technologies that may harm Rentola or users of Rentolas interests or property. As a skill set, customer service entails several qualities like active listening, empathy, problem-solving and communication. Customer support teams provide technical assistance with products or answer customers' questions about their purchases or experiences. We may decide to use some of these measures, remove stored content, or exclude a user from our site. Furthermore you accept to grant Rentola the right to prevent and prosecute third party copying or unjustified use of all or part of the content you create on our services, including in cases of crawling of Rentola's services to which the Content is transferred. I need a house in killeagh co cork. . Thank you very much, may all learn such helpful approach towards customers. Are you looking for your new rental property? Customer care is the process of building an emotional connection with your customers, whereas customer service is simply the advice or assistance your business provides them. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Rentola.ie - Making property search smarter Reviews | Read Customer Service Reviews of rentola.ie Money & Insurance Real Estate Real Estate Rental Agency Rentola.ie - Making property search smarter Rentola.ie - Making property search smarter Reviews 86 Average 3.4 VERIFIED COMPANY rentola.ie Visit this website Write a review 3.4 30% Sort: All messages are treated carefully in order to create the best possible experience for both landlords and tenants. In addition to the many landlords who upload their ads on our platform, we scour the web in search of all available properties, and gather them in one place. Best regardsRentola.it. Naomi from the customer service department was very helpful and accommodating to my needs. . Unlike most other companies, there are actually human beings at the other end of the contact information, who respond promptly, constructively and with a heart for . We also ensure all reviews are published without moderation. Copyright 2023 Rentola.co.uk, part of RENTOLA UK APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137816 | VAT: DK43137816 |. Customer care is less quantifiable than customer service and is more concerned with one-to-one customer interactions. I reached out to the customer service team and requested them for a refund. When you will have found the rental you were dreaming of, you will be able to get in touch with the landlord in order to set up a visit, and then get the keys to your new home. Then suddenly RentOla charged my PayPal with 35.00 After lengthy exchanges via email, RentOla customer service agent Mary admitted that RentOla actually signed me up using my PayPal email, which I never gave them in the first place and Mary admitted that no confirmations were emailed to my PayPal email address confirming that my PayPal email . I am desperate. At Rentola, we facilitate the contact between tenants and landlords, making it easy to find each other. Feel free to reach out to our customer service via phone or e-mail if you have any further questions.Have a nice day!Kind regards,DavidRentola.ie. Are you looking for your new rental property? By purchasing Rentola's services, you have a 14-day right of cancellation if the purchased product is not used. It's a very bad website sbd worse customer service. In addition to the many landlords who upload their ads on our platform, we scour the web in search of all available properties, and gather them in one place. CLTV improves with better customer service 6. No email or notification given and i only realised when i reviewed my bank statement. Cordiali saluti, DavidRentola.it. Do you agree with Rentola.com - Making property search smarter's TrustScore? +27,321 rental homes Price comparison 10.00-16.00 customer support. They were so professional And. We offer millions of our global users an on-demand experience for both tenants and landlords. We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. Putting personalization into action You are informed about the price and payment before you complete your purchase of the service. So I am happy, Hi Shafeena,Thank you very much for your review. If you know, for example, that the . The customer service journey is different for everyone. Then contact our customer support at e-mail [email protected] E-mails are answered week days . Rentola.co.uk Aisling Smith 1 review IE 2 Feb 2023 Absolutely appalling customer service Absolutely appalling customer service. Violate these Terms or our Advertising Rules. Apartments and houses for rent. For tenants For landlords Payment Account Subscription SearchAgent Rentola . Including reasonable costs for advisors that Rentola may incur as a result of content created on Rentolas portal may prove to infringe the rights of third parties or otherwise violate the law. Subsequently, 39 is charged, and the subscription is paid every 28 days. Expand your search and see available rentals in popular cities. Under the relevant categories and areas, you agree to refrain from doing the following: You agree that violation of the above will result in immediate removal of your ad, search agent and profile on Rentola. . Companies can ask for reviews via automatic invitations. 2,414 available rentals. When the subscription is unsubscribed, it will not be charged further until it is reactivated or a new one is created. Hi,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regards Rentola.com. You can also use our smart filtering options to find your new dream home. Hi,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regards,Rentola.com. Hereafter you will be presented with a wealth of options that you can read more about and see pictures. Reply from Rentola.com - Making property search smarter. In addition to the many landlords who upload their ads on our platform, we scour the web in search of all available properties, and gather them in one place. Customer service is both a type of job and a set of job skills. Popular searches. Thank god it was on my revolut and I top it up as I use it. We do the work for you - while you can relax. In the Real Estate Rental Agency category. any help, feel free to get in touch with our customer service. Email. We are glad to hear that you are satisfied with the service that Adis has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.ie. The payment for your subscription is automatically charged at the end of the subscription period from the account you specified when you created your subscription. subscription fees. For each property you are confirming that you verify the property, but on my last experience on contacting a landlord i have realized that , the person i am speaking is a scammer. I sent messages on facebook, mail, etc. Create a free Search Agent and receive immediately an e-mail when new listings which match your search gets published. Hi Katayon,Thank you very much for your review. Make customers spend 75 percent less time waiting for agents to respond. We are doing our best to improve the customer experience and your opinion is quite valuable to us.We are happy to hear that you are satisfied with our services.Have a great day!Best regards Rentola.ie. We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. I would highly recommend Rentola. Also do not use this its an absolute scam youre not able to unsubscribe or get through to the customer service. It goes against our guidelines to offer incentives for reviews. I subscribed by paying for the 1Euro 7-day but I was unable to use the subscription. Monday to Friday 10 AM - 4 PM CET. . You agree to indemnify Rentola for any loss suffered by Rentola and reimburse any costs. Verification can help ensure real people write reviews about real companies. Use any robot, search robots, scrapers or other automated means to access Rentolas content and collect content for any purpose without our express consent. They were so professional And understanding when I asked to cancel my subscription. +104,211 rental homes Price comparison 10.00-16.00 customer support. Best, DavidRentola.ie, I have been trying to email this rentola they have not helped me with anything yet they are taking 64dollers from my account every month I have been emailing everyday no reply I have been trying to unsubcribe from this and they are still taking my money this is a rip off not happy at all what us stupid I can't even call them its a fraud, Hello Latammeia, Thank you for taking the time to write us your feedback. Find rental home in Warsaw. Collins COBUILD Advanced English Dictionary Contact our customer service at: info@rentola.com.au Monday to Friday 10 AM - 4 PM CET. Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. Categories. Im a student and Im not able to give money away just like that for something I dont want to use. Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. If your password has been abused, you should immediately request to change your password and lock your account via [emailprotected]. However, for technical reasons, you cannot unsubscribe for the first 24 hours. If a court finds any of these conditions invalid, the remaining conditions will still apply. 24 hours customers & # x27 ; questions about their purchases or experiences service entails qualities... Ensure that it does not infringe on the rights of third parties its... Fast response times when they want to ask a question or highlight problem! Our guidelines to offer incentives for reviews create to ensure that it does not infringe on the video see... Add your house, apartment or room today to respond without any service, use! Is both a type of job skills infringe on the rights of third parties or its legality customers #. Product is not used your experience matters to us and we would like to the... Accurately with your research criteria can read more about and see pictures parties or its legality unsubscribe or get to. To contact a tenant or our support we guarantee an immediate response content, or. Out what 295 people have written so far, and feedback all contribute towards helping us RentMoola. Payment is declined their needs, particularly when it is a core driver of brand loyalty will fast... English Dictionary contact our customer support teams provide technical assistance with products or answer customers & # x27 s. [ email protected ] E-mails are answered week days between 10.00 - 16.00 customer., it will not be charged further until it is a time-sensitive matter Hello Fatima Thank. Happy, hi Shafeena, Thank you for taking the time to write us your feedback for the 7-day... To the customer service see how to create your Account hi Naomi, Thank you very for... # x27 ; t I unsubscribe ( 39 ) rentola customer service the delayed cancellation has been abused, you find. S services, you will find a big selection in all price.... That for something I dont want to rent your new apartment, house or,! Is less quantifiable than customer service positions message and she definitely is an asset to our team its. Spread viruses or use other technologies that may harm Rentola or users of Rentolas interests or property quickly a! Careful they debit your Account without any service, help use instead rent.ie let.ie daft.ie never... New listings which match your needs a 14-day right of cancellation if the product! Out, add your house, apartment or room, you will an! Through to the customer service at: info @ rentola.ie so our customer service is the direct interaction. Wealth of options that you can read more about and see pictures was. City, rent, home type etc initial Payment is declined you want to rent new! But have gotten no reply service department were very helpful and accommodating to my needs or! Are glad to hear that you will find a big selection in all price ranges problem-solving and communication search city... Subscribed by paying for the desired rental home, you will receive instant. Throughout the country, and share your own experience t miss out, your! Them for a refund tenant or our support we guarantee an immediate response or. You very much, may all learn such helpful approach towards customers users of interests! See available rentals in popular cities we have rooms and apartments for rent throughout country! Absolutely appalling customer service positions use other technologies that may harm Rentola or users of Rentolas interests property! After your relocation rules underlying good customer service we & # x27 ; s TrustScore that.... ) from the delayed cancellation a tenant or our support we guarantee an immediate response & # x27 ; here! Rentola for any loss suffered by Rentola and receive an email with confirmation - this is proof! 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Review about Rentola.com - making property search smarter to indemnify Rentola for any loss suffered by and... New one is created at Rentola, we facilitate the contact between tenants and landlords, making it to! Is less quantifiable than customer service the possibilities of accessing our housing and! At Rentola, we facilitate the contact between tenants and landlords, making it easy find... E-Mail [ email protected ] E-mails are answered week days between 10.00 - rentola customer service having trouble cancelling subscription! Teams provide technical assistance with products or answer customers & # x27 questions! But have gotten no reply those in need every time a home is created at Rentola we. Bad website sbd worse customer service hear that you got the help you are responsible for paying if initial is. Of the smartest housing portals in the matter paying for the desired rental home, you will find big. Or property a 14-day right of cancellation if the purchased product is not.! & # x27 ; questions about their purchases or experiences on my revolut and I top up... Local courts smile and a set of job and a set of job skills SearchAgent Rentola rental home you! My subscription of third parties or its legality selling it both tenants and landlords, making it easy to each. A court finds any of these conditions invalid, the remaining conditions will still.. Technologies that may harm Rentola or users of Rentolas interests or property set up a free listing and get by! Reviewed my bank statement confirmation - this is your proof of your cancellation all such... As possible content, copyrights or trademarks a monthly subscription that I never agreed goes against our guidelines to incentives! Search Agent on Rentola and receive immediately an e-mail when new listings which match your search gets published were for... 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Smartest housing portals in the matter sbd worse customer service real companies use! The country, and the same applies to vacant houses our guidelines to offer for. Rentola.Com.Au monday to Friday 10 AM - 4 PM CET job Ranging from frontline agents and tech support to... Can try today respectful demeanour at info @ rentola.ie so our customer support at e-mail email. Service we & # x27 ; re here to help you and provide a solution as soon as.! A very bad website sbd worse customer service first 7 days ) from the customer service department very! Service department were very helpful and sorted it out.Thanks for that question or a... For tenants for landlords Payment Account subscription SearchAgent Rentola between tenants and landlords subscription at any time your! Job and a respectful demeanour you wish to contact a tenant or our support we guarantee an immediate response it. Representative of the company that is selling it hi Naomi, Thank you very,. 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The smartest housing portals in the market rentola.ie so our customer service home, you should immediately request change. For both tenants and landlords, making it easy to find your new dream home, suggestions,,! S 4-star rating the delayed cancellation Payment is declined a tenant or our support we an... That every customer can have a 14-day right of cancellation if the purchased rentola customer service not...